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PinoCasino scored a High Safety Index of 8.2, which makes it a recommendable option for most players in terms of fairness and player safety. Keep reading our PinoCasino review to learn more about this casino and decide whether it is a good choice for you.
Служба безопасности проверит ваши паспортные сведения, если вас нет в списках недобросовестных игроков – верификация будет пройдена, вдобавок вы сможете наносить ставки.
The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. It has been resolved.
Под лайв-зоной, в правом нижнем углу, расположена кнопка «Билет» – если вы нажмете в любой момент нее, откроется меню ваших текущих ставок.
We had advised him to be patient as withdrawals could take up to 14 days due to KYC verification or high volume of withdrawal requests. The issue was successfully resolved, the player received his winnings, and we closed the complaint.
The player from Japan had deposited funds using Mifinity but was unable to withdraw through the same method. He had been instructed by the casino to deposit and withdraw in virtual currency, but the casino later disallowed such a transaction. The player had been left with no available methods to withdraw his winnings.
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The player from Germany had his withdrawal cancelled without further explanation. Player’s complaint has been resolved successfully.
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Judging by the responses we have received, we consider the customer support of PinoCasino to be good.
Из негатива пользователи чаще всего-навсего жалуются в любой момент процедуру дополнительной верификации, некоторым она «прилетает» сразу после регистрации. Пройти дополнительную верификацию – жестоко сложно, кроме того, техподдержка часто «игнорит» тех, кому эта дополнительная верификация прилетела.
The player from Portugal had lodged a withdrawal request five days prior and had provided all necessary documents but had not received any response. The disputed amount had been 540€. The player had indicated that the withdrawal request had been made at the same time as a self-exclusion request. After no progress had been made, we had transferred the complaint to another team member who had contacted the casino.
We recommended the player contact the payment provider for investigation. Eventually, the player confirmed that the money arrived in the casino account within the expected timeframe, and the complaint was marked as resolved.
The player from Germany has requested withdrawals almost two weeks ago. They haven’t been received yet. Player’s complaint has been resolved successfully.